We aim to dispatch your order on the same day if ordered by 11am (weekdays) or the next working day for orders received after 11am.
UK: Free Delivery on all orders of two cups or more! This excludes highlands and islands which may incur a charge, please contact us if you’re from these areas to obtain a delivery quote.
Delivery of orders for one cup costs £2.50
Europe: Please contact us for a shipping quote
Worldwide: Please contact us for a shipping quote
If for any reason the item you receive is faulty or you are unhappy with it, please email or call us within 10 days of purchase. We will advise what the best course of action to take is and how to return the item in question. Any items being returned must be in original condition in the packaging.
Please note that delivery fees are your responsibility, except if the product does not conform to the description of said product. You are responsible for items sent back to us until they are received by ourselves, including for any damage incurred during the shipping. We therefore recommend returning items using an insured method such as recorded delivery that will need to be signed for by us. On lesser-value items you should obtain a certificate of posting from your post office when you send the items back to us. This service is offered free of charge by the post office. If goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
Returns Address: The F CUP, Unit 7 Pottery Business Park, 65-67 Ringwood Road, Parkstone, Poole, Dorset, BH14 0RG